'The Help Desk Is There for You'

On Wednesday, Buncombe County Schools Technology Support Specialist KC Murdoch replaced the battery in one laptop, fixed a broken screen in another, and disassembled a third for parts.

By Tim Reaves
BCS Communications Department

On Wednesday, Buncombe County Schools Technology Support Specialist KC Murdoch replaced the battery in one laptop, fixed a broken screen in another, and disassembled a third for parts.

Ms. Murdoch said she’s always loved building and fixing computers. She’s part of the BCS Technology Department Help Desk team, which assists teachers and families with their Digital 1:1 devices, Homework Hotspots, and other tech needs. Field technicians address similar needs at the school level.

“I enjoy talking to people and troubleshooting,” Ms. Murdoch said. “The Help Desk is there for you. We have a small staff, but they’re amazing.”

With around 30,000 laptops, iPads, and other devices in the school system, Technology Department staff members do the repairs and installations themselves in house to save time and money.

“It’s more efficient, cost-effective, and gets the devices back in the hands of our students and teachers faster,” said BCS Technology Director Barry Pace. “Our engineers, technicians, and field technicians do a wonderful job. They’re experts at what they do, and they’ve certainly shown their dedication through this pandemic. They’re key to keeping things rolling.”

The Technology Help Desk is available by phone or live chat each weekday from 7:30 a.m.-4 p.m. A Spanish-speaking technician (Técnico- Habla Espanol) is available each weekday from 8 a.m.-4 p.m. For more information, visit remote.buncombeschools.org.

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